A
Response from the owner
a month ago
Dear Ms. Dudhoria, Namaste! I am deeply concerned about your dissatisfaction which you have shared that you experienced during your recent visit at Avartana. Without offering any excuse, I sincerely apologize the reported unpleasant experience and assure you that this is not the representative of our services and the standards our guests have come to expect from us. We have taken cognisance of your suggestions which are very valuable indeed. Your feedback is incredibly important to us as we continuously strive for excellence. We will carefully consider your recommendations to ensure we maintain the highest standards of service and hospitality. Assuring you of our best services at all times and looking forward to welcoming you back soon. Warmest regards, Gaurav Soneja Cluster General Manager ITC Hotels, Kolkata