A
Response from the owner
a month ago
Dear Guest,Thank you for taking the time to share your detailed feedback regarding your recent visit to Aasmana. While we are pleased that you chose to celebrate such a special occasion with us, I am truly sorry to learn that your experience did not reflect the exceptional standards of hospitality that we strive to deliver at The Ritz-Carlton, Pune.Please accept my sincere apologies for the disappointment you experienced. Birthdays are moments to be cherished, and it is disheartening to know that we fell short in making your wife's celebration memorable.Your observations regarding the service, the manner in which our team handled your cake request, the delays and interactions during service, as well as the quality of the food and beverages, are deeply concerning. Equally disappointing is your feedback about the seating arrangements and the overall lack of warmth and attentiveness you encountered. This is certainly not the level of experience we aim to provide our guests.Please be assured that your feedback has been shared with our culinary and restaurant leadership teams for immediate review and corrective action. We value such insights as they help us improve and ensure that every guest receives the genuine care, personalized service, and memorable dining experience that define The Ritz-Carlton.Thank you once again for bringing these matters to our attention. We truly appreciate your candid feedback and hope you will give us another opportunity to welcome you back. It would be our privilege to restore your confidence in us and create the memorable experience that you had originally anticipated.Warm regards,Ishwinder GillGeneral Manager