iD Urban Square Guindy

Thank you for sharing your review with us. We’re glad that you enjoyed our service! We hope to serve you again soon :)

Dear Sir, Thank you for taking the time to share your feedback, and we're truly sorry to hear about your disappointing experience at our ID outlet in Urban Square, Guindy. We sincerely apologize for the behavior you encountered from our staff, the delays in service, and most importantly, the concerns you raised about hygiene and cleanliness. This is far from the standard we aim to uphold, and we completely understand your frustration. Please be assured that your feedback has been shared with our management and operations team for immediate review and corrective action. Maintaining a clean and welcoming environment, along with respectful and prompt service, is something we take very seriously — and we'll truly value your feedback. We appreciate your honest feedback as it helps us improve. Please give us another opportunity to serve you and we'll strive to provide a better dining experience. Could you please share your contact number with us via our Instagram handle (instagram.com/idbyspi/) or our Facebook page (facebook.com/IDbySPICinemas) so that we can have our Restaurant Manager to speak to you about this, and ensure we provide a better experience.