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Response from the owner
a month ago
Dear Guest,Greetings from Storytellers bar.We are extremely concerned to read your feedback and sincerely apologize for the experience you described. The behavior you have mentioned is completely unacceptable and does not reflect the values or service standards we expect from our team.Please be assured that we do not differentiate between Indian or international guests under any circumstances, and we take any perception of bias or unprofessional conduct very seriously. Your comments regarding staff attitude across our dining outlets have been escalated to senior management for immediate review, counseling, and corrective training.We regret that your interaction with our team left you feeling disrespected. Guest dignity and courteous service are fundamental to our operations, and we clearly fell short on this occasion.Thank you for bringing this matter to our attention. Feedback such as yours helps us address serious gaps and improve our service culture.Warm regards,Amit Choudhury General Manager
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