Townhouse Oak ISBT formerly the Hotel Horizon

Name: Townhouse Oak ISBT formerly the Hotel Horizon
Address: Plot No 1, Shimla, Himachal Pradesh, India
Telephone: +911244330599
Rating: 4

290 votes

#86 of 666 restaurants in Shimla

Townhouse Oak ISBT formerly the Hotel Horizon on map

Plot No 1

Shimla, Himachal Pradesh, India

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Food at Townhouse Oak ISBT formerly the Hotel Horizon

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Hot and sour soup at Townhouse Oak ISBT formerly the Hotel Horizon

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After seeing Viceregal Lodge, come for a meal. Tasty tandoori roti is the recipe for success of Townhouse Oak ISBT formerly the Hotel Horizon. You will be offered great tea.

The competent staff demonstrates a high level of quality at this place. Enjoyable service is something guests appreciate here. The comfortable atmosphere will be exactly just what you need after a long working day. Google users awarded the score of 4 to this spot.

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great service lunch friendly staff dinner

rice cheese paneer roti tandoori roti soup

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Ratings of Townhouse Oak ISBT formerly the Hotel Horizon

Google

(4/5)

290

Visitors' reviews on Townhouse Oak ISBT formerly the Hotel Horizon

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Rupesh Vishwakarma 3 months ago on Google

Nature is not good ... having attitude problem

Response from the owner 3 months ago

Hi Thank you for taking the time to share your thoughts on your recent stay with us. We value all guest feedback and will use your comments to enhance our services. Please provide us more details on https://www.oyorooms.com/yo.Best Regards,Team OYO

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Aditi Indore 3 months ago on Google

I had high expectations for this restaurant, but unfortunately, my visit was far from enjoyable. We went in looking for a nice, casual meal and decided to order some tea to start. However, when we asked for tea, the staff told us they couldn’t provide it because we hadn’t ordered a main course. This policy was neither explained to us upfront nor was it clearly visible anywhere in the restaurant. What made it worse was the rude behavior of the staff. Not only did they refuse to serve us tea, but they were also dismissive and condescending when we tried to ask for clarification. Every attempt to explain our side was met with more rudeness, and they were completely unwilling to accept any fault or even apologize for the poor service. It wasn’t just us; we saw the same treatment being handed out to other customers too. It seemed like the staff was more interested in enforcing their strange "rules" than actually creating a welcoming environment for patrons. To make matters worse, they refused to acknowledge any mistake when we brought up how uncomfortable and unprofessional their attitude was. This really left a sour taste, not just in terms of the food (which we didn’t even get to enjoy properly), but in terms of customer service. I won’t be coming back. There are plenty of other places that know how to treat their customers with respect and make them feel welcome. Highly disappointed!

Response from the owner 3 months ago

Hi Aditi IndoreWe apologize that your experience with OYO Rooms was less than satisfactory. We understand the issue and we would be glad to help you in any way possible. Please provide us more details on https://www.oyorooms.com/yo so that we can address your concerns.Best Regards,Team OYO

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