Le Dupleix

Dear Guest,Thank you for taking the time to share your feedback. We sincerely regret that your experience at Le Dupleix did not meet your expectations, and we truly apologize for the discomfort and disappointment you felt during your visit.Please allow us to say, first and foremost, that it was never our intention to make you feel unwelcome or treated differently in any manner. If any action or lack of communication from our team made you feel judged or excluded, we deeply regret this and take your feedback very seriously.On the evening of your visit, the restaurant was extremely busy due to the festive Christmas period, and we were hosting guests from varied backgrounds, all of whom we strive to serve with equal warmth and respect. Regarding the lobster, our team did inform you that the dish was unavailable at that moment as the available stock had been allocated to regular guests who had pre-ordered their preferred dishes in advance. Unfortunately, this was not communicated clearly enough to you, and for that lapse in communication, we sincerely apologize.We are also sorry to hear about the delay in service and that the pasta did not meet our quality standards or your expectations. This is certainly not the experience we wish any of our guests to have, and we will be addressing these concerns with our culinary and service teams to ensure better consistency and communication going forward.At Le Dupleix, we firmly believe in inclusivity, hospitality, and delivering the best possible food and service to every guest. We are truly sorry that we fell short of this promise on your visit, especially during what should have been a joyful festive celebration.We appreciate your honest feedback, as it helps us improve. We hope you will consider giving us another opportunity to provide you with the warm, gracious, and memorable experience that Le Dupleix is known for.Warm regards,Le Dupleix