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Response from the owner
2 months ago
Dear Naveen, Thank you for sharing your feedback. It's great to hear that you found the staff courteous. We understand that the location and staircase can be challenging for some guests, especially those with kids or elders. We're also sorry to learn that the food did not meet your expectations in terms of quality and value. Your comments will certainly be taken into consideration as we strive to enhance our guests' experiences. Sincerely, The Sterling Holidays Team