Indian cuisine is a must-taste one at this restaurant. PESHAWRI is suitable for guests who have supper on the go as they can order food as a takeout. Google users awarded the rating of 4.3 to this place.
We dined at Peshawri, ITC’s signature North Indian restaurant, but the service was shockingly poor. Despite calling out “excuse me” multiple times, the server ignored us. Something as basic as a spoon had to be requested again and again. Even when serving water, the bottle was left open on the table, and the staff’s attitude was dismissive and unprofessional. When I highlighted this to the manager, Mr. Vivek, his only response was to smile and say “sorry.” At such a reputed fine dining restaurant, a casual apology does not justify the service lapses. Guests come here to enjoy their evening with good food and good service — not to feel neglected. For the prices charged and the brand name ITC carries, the lack of courtesy and accountability was very disappointing. This experience completely spoiled our evening. Food: 3 Service: 1 Atmosphere: 1 Service: Dine in Meal type: Dinner Price per person: ₹1,200–1,400
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Response from the owner29 days ago
Dear Guest,Namaste!Thank you for your review of Peshawri, our North West frontier cuisine restaurant.We sincerely regret the reported inconvenience and shall address this with necessary corrective action.We have taken a serious note of all issues experienced by you. We apologise that Peshawri did not measure up to your expectations on several counts, despite our taking the utmost care in the product quality and also maintaining consistency of service.Your feedback shall certainly help us in improving our product and service standards.We firmly believe that it is only through careful and effective analysis of constructive feedback from our guests, that we can identify areas of concern and institute necessary action.Assuring our best services and looking forward to the pleasure of welcoming you back!Responsibly yours,Sandipan KahaliFood & Beverage Manager
Dear Mr. Meena,Namaste!Thank you for your review of Peshawri, our North West frontier cuisine restaurant.We strive to give a memorable experience to all our guests with great ambience, cuisine and service.Your comments certainly motivate us to demonstrate more such ‘Moments of Trust’.Your feedback is greatly appreciated and will certainly help us in our quest for enhancing service quality.Assuring our best services at all times!Responsibly yours,Sandipan KahaliFood & Beverage Manager