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Response from the owner
3 months ago
Dear Dr. Bothra,Greetings from Nebulae!Thank you for taking the time to share your feedback with us. We sincerely apologize that your recent experience at our outlet did not meet your expectations, and we regret any inconvenience caused.We are concerned to hear about the lack of courtesy from our staff and the need to remind them about your order repeatedly. This is certainly not the level of service we strive to provide. We will be addressing this issue with our team to ensure that all guests receive prompt and courteous service.Furthermore, we take your comments about the preparation of vegetarian dishes with non-vegetarian ingredients very seriously. However, please be assured that we use separate equipment for vegetarian and non-vegetarian preparations, and we strictly adhere to HACCP standards to ensure the highest quality of food, along with excellent hygiene and taste. We understand the importance of catering to dietary preferences and restrictions and apologize for any discomfort caused.Please know that we are committed to maintaining the highest standards of service and food quality. Your feedback is invaluable in helping us improve, and we would appreciate the opportunity to make it right.If you would like to discuss your experience further or if there is anything we can do to address your concerns, please feel free to reach out to us at +91-7728897404 or via email at [email protected] hope to have the opportunity to welcome you back in the future and provide you with an exceptional experience.Kind regards,Abhishek KukretiDirector of Operations