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Response from the owner
a month ago
Hi Guest, I’m really sorry to hear about your experience with the drive-thru order and the extra charge. It’s definitely not how we want things to go, and I understand how frustrating that must be. We appreciate you bringing this to our attention so we can make sure it doesn’t happen again. Please feel free to reach out if you'd like us to look into this further—we want every visit at McDonald's to be right on point for you! – The McDonald's Team