Dum Pukht

Dear Mr. Saha,Namaste!Thank you for sharing your feedback with us.Your feedback on food is acknowledged and being appropriately addressed. We are truly disappointed to have let you down and this is certainly not the experience we wanted you to have. Please do treat this as an aberration and not a true reflection of the standards of ITC Hotels. Our team of Chefs stands committed to offer you a superlative experience on your next visit with us and they join me in requesting you for another opportunity. Please know that we value your patronage and the trust you have placed in us. We hope that you will give us another chance to exceed your expectations and provide you with the exceptional service that we are known for.Thank you once again for taking the time to share your feedback with us. We thank you for your understanding and hope that we can welcome you back soon for a better experience.Responsibly yours,Upender Singh TomarHotel Manager- ITC Sonar

Dear Ms. Shimran,Namaste!Thank you for your feedback.I have shared with the concerned team your observations that you have detailed in your feedback. Based on your feedback, we have initiated the process of internally investigating the matter. We value your patronage and indeed look forward to a greater association in the future. Thank you for your patience and allow us time to get back to you with an update. Thank you once again for your kind understanding and support. Responsibly yours,Upender Singh TomarHotel Manager- ITC Sonar

Dear Mr. Adika,Namaste!We have noted your feedback with great concern, and we regret the inconvenience caused. While we are investigating on this, I would request you to kindly share your contact details for a detailed discussion so that we may scrutinize further and initiate necessary corrective measures. Assuring you of our best services at all times. We look forward to welcoming you back and hope to impress you with you all our offerings.Warm regards,Nitin BahlHotel Manager – ITC Sonar