B
Response from the owner
22 days ago
Hey Anushka ji! We're thrilled to hear that your roommate recommended us and that you've tried our Dark Chocolate Overload Waffle for the first time! We're glad you enjoyed the taste and the value for money, especially with the competitive pricing on Zomato. However, we apologize for the inconsistent crispiness and sogginess of our waffles during delivery. We understand that it can be a letdown, especially when you're expecting a crispy treat. We're taking note of this feedback and will work on improving our delivery process to ensure that our waffles arrive at your doorstep in the best possible condition. We appreciate your honesty and would like to thank you for your loyalty to our brand. We're glad you've had a positive experience with us, and we're committed to maintaining that high standard. As you mentioned, our waffles do taste crispy when you try them in-store, and we'd love to have you visit us again to experience that for yourself! We'll make sure to pass on your feedback to our team, and we'll do our best to make your next experience even better. Thank you for taking the time to share your review, Anushka ji! We appreciate your feedback and look forward to serving you again soon. Warm Regards, Team Best Belgian Waffle - VIman Nagar