Z
Response from the owner
a month ago
Dear Valued Guest, Namaste from The Leela Palace, Bengaluru! Thank you for taking the time to share such a thoughtful review. We are delighted to know that you chose to celebrate your wife’s birthday with us at Zen, and that your evening turned out to be a special and memorable one. While we sincerely regret the initial mix-up with your order, we truly appreciate your understanding and are glad to hear that our team was able to address it promptly. It is heartening to know that their warm, polite, and attentive approach helped turn the situation into a positive experience for you both. Your kind words about the team’s hospitality and the small gesture of the complimentary coconut ice cream mean a lot to us. At Zen, we always strive to ensure that every guest leaves with a memorable experience, especially on such special occasions. Thank you once again for celebrating with us. We look forward to welcoming you and your wife back for many more wonderful dining experiences. Warm Regards, Nishant Agarwal Vice President and General Manager The Leela Palaces, Hotels and Resorts