Zen

Dear Karuna, Greetings from The Leela Palace Bengaluru! Thank you for sharing your wonderful feedback with us. I am glad to hear that you enjoyed the dining experience at Zen, Bengaluru’s beloved pan-Asian restaurant. We are glad to present our exquisite culinary offerings, featuring the finest of Chinese, Japanese, and Thai cuisines, crafted from the finest ingredients. It is wonderful to hear that our specially curated dishes by Chef Naresh were able to tantalize your palate and envelop you in flavors brought to your table from all around the world! Your feedback has been shared with him and the entire team who continue to create memorable moments for all our guests. We look forward to welcoming you back for yet another remarkable visit. Warm Regards, Madhav Sehgal Senior Vice President Operations - South, & Head of Sales The Leela Palaces, Hotels and Resorts

Dear Valued Guest, Greetings from The Leela Palace Bengaluru! Thank you for sharing your wonderful feedback about your recent visit and sharing your special day with us. The hotel established in 2001, has recently been recognised as Asia’s #4 and India’s #1 Best City Hotel at the World’s Best Awards 2024 by Travel + Leisure USA. Spread over 7.5 acres, with a pink sandstone facade, copper domes, ivy-covered walls, the lush greens and cascading waterfalls add a sense of tranquility and calm, as one strolls through the gardens of one of the most recognisable Bengaluru landmarks. In the midst of the sprawling lobby is The Library Bar, a gem reminiscent of the colonial era with its leather and dark wood interiors and unmistakable Victorian grace and I am glad to note that you had a taste of one of the finest bars in Bengaluru. It's wonderful to hear that you enjoyed your dining experience at Zen, Bengaluru’s beloved Pan-Asian restaurant. We are glad to present our exquisite culinary offerings, featuring the finest of Chinese, Japanese, and Thai cuisines, crafted from the freshest ingredients, designed to tantalize your taste buds; all while being surrounded by lush greenery and chic lighting. We sincerely apologize for the inconvenience you experienced with the service. We take such concerns seriously, as our goal is to provide a seamless experience for all our guests. Your feedback regarding delayed service has been duly noted and will be shared with the respective leaders for necessary steps to be taken. I look forward to welcoming you back to The Leela Palace Bengaluru soon! Warm Regards, Madhav Sehgal Area Vice President - South India and General Manager The Leela Palace Bengaluru

Dear Vinod, Greetings from The Leela Palace Bengaluru! Thank you for sharing such great feedback. It's wonderful to hear that you enjoyed your dining experience at Zen, Bengaluru’s beloved pan-Asian restaurant. We are glad to present our exquisite culinary offerings, featuring the finest of Chinese, Japanese, and Thai cuisines, crafted from finest ingredients, designed to tantalize your taste buds. I am also delighted to note that the carefully curated menus and dishes, particularly our specialty Cheung Fun & Cheesecake with berries have exceeded your expectations. I am delighted to hear that Ms. Nandita was able to give you a heartfelt reflection of our ideology: ‘Atithi Devo Bhava’, where the guest truly is God. I’ve shared your feedback with the entire team, and I’m confident that your recognition will inspire them to continue delivering exceptional experiences. We look forward to the opportunity of welcoming you back soon. Best Regards, Madhav Sehgal Area Vice President – South India and General Manager The Leela Palace Bengaluru