WATERSIDE

Dear Guest … Dear Guest Greetings from Feathers! Thank you for choosing us. We value your feedback. At the outset I would like to thank you for dining with us and for the fantastic review of the food. Your positive words are a true inspiration for the Chefs and for the rest of the team. The team and I look forward to your continued visits and we assure you of our best service and attention at all times. Warm regards Sriram S General ManagerMore

Dear Sir Thank you for sharing your feedback. At Feathers Hotel, we strive to ensure that …Dear Sir Thank you for sharing your feedback. At Feathers Hotel, we strive to ensure that every guest has a positive dining experience, and we regret to hear that your visit did not meet your expectations. To clarify, when you inquired about lunch rates at Waterside, the date of dining was not specified. The rate of ₹2,250 all inclusive communicated to you is our regular lunch rate. The rate for the New Year’s Day Brunch was ₹4,000 plus taxes, which was publicly shared across various media channels. However, understanding the confusion, we billed you ₹2,250 per person as a goodwill gesture. Additionally, though there were three guests dining, we only billed for two. Regarding the menu, we aim to provide a balanced experience for all our guests. Over 60% of the dishes in the New Year’s Brunch menu were vegetarian, carefully curated to cater to a variety of tastes and preferences. We understand that aromas from non-vegetarian food may have caused discomfort, but as a well-known 5-star hotel with public menus, it is widely understood that we serve both vegetarian and non-vegetarian cuisine. It is unfortunate that no concerns were raised with our restaurant team during your visit. We would have been happy to address them immediately. While we value all feedback, we kindly request that comments shared on public platforms are constructive. We would appreciate it if you could reconsider or revise your feedback. Warm regards S Sriram General ManagerMore

Dear Mr Kiran, … Dear Mr Kiran, Greetings from Feathers! Thank you for choosing to dine with us. We value your feedback. We extend our sincere apologies for the unpleasant experience. We assure you that this is not our usual hospitality standards and we hope you will give us another opportunity to serve you better. We look forward to welcoming you back soon. With regards, Sincerely , Sriram S General Manager More