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Response from the owner
19 days ago
Dear Mr. Nikhil Kumar, Thank you for sharing your feedback. We sincerely regret that your experience did not meet your expectations. We would like to clarify that your booking was made without breakfast, although we had offered you the option to include it at the time of booking, which was declined. Regarding the swimming pool, we maintain strict hygiene and safety standards requiring proper swimwear for all guests. Our team had requested the use of appropriate swimming attire, which you were unable to carry, and we had offered the option to purchase a costume for your convenience, which was declined. We apologies if this caused inconvenience, but the policy is in place to ensure safety and hygiene for all our guests. We have noted your concerns regarding staff interaction and will address this internally to ensure better guest experiences. Should you visit our hotel, Nanutel-Margao again, please let us know in advance, and we will personally look into your stay to make it comfortable and pleasant. Thank you for your feedback, which helps us to improve