Theobroma Bakery and Cake Shop - Cyber Hub, Gurugram

Name: Theobroma Bakery and Cake Shop - Cyber Hub, Gurugram
Address: Ground Floor, K-1A, NH 8, DLF Cyber City, DLF Phase 2, Gurugram, Haryana, India
Telephone: +918182881881
Price range: $$
Rating: 4.4

2596 votes

#70 of 3681 cafes in Gurugram

Dessert, Vegetarian options

$$$$ Price range per person INR 200 - INR 400

Theobroma Bakery and Cake Shop - Cyber Hub, Gurugram on map

Ground Floor, K-1A, NH 8, DLF Cyber City, DLF Phase 2

Gurugram, Haryana, India

Belvedere Towers

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The walk with a view of Cyber Hub is what you can expect after dining at this cafe. Most guests of Theobroma Bakery and Cake Shop - Cyber Hub, Gurugram note that tasty sandwich cakes, cheese rolls and quiche are offered here. Try perfectly cooked orange brownies, chocolate cupcakes and chocolate cookies. A lot of visitors order good absinthe or delicious bitter. Here you may order great red cappuccino, cold coffee or hot chocolate.

At this place, you can order dishes as a takeaway. The cool staff shows a high level of quality at this spot. Visitors mention that the service is professional here. This cafe offers you food at democratic prices. The terrific decor and exotic ambiance let clients feel relaxed here. Google users awarded Theobroma Bakery and Cake Shop - Cyber Hub, Gurugram 4.2.

Frequently mentioned in reviews

lemon tart

walnut Brownie

chocolate Mousse

bday

croissant

was supposed

damaged

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melted

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Ratings of Theobroma Bakery and Cake Shop - Cyber Hub, Gurugram

Zomato

(4.5/5)

1814

Foursquare

Not rated yet

Google

(4.2/5)

711

Trip

(4.2/5)

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Visitors' reviews on Theobroma Bakery and Cake Shop - Cyber Hub, Gurugram

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ankit sharma 22 days ago on Google

Useless customer support & pathetic store management. I ordered through Swiggy (1Kg Truffle Cake) & immediately called the store to write name on Cake for Bday wishes. They refused by saying that we have already packed & Delivery person is not cooperative Delivery guy was supportive & informed the store, however they were not allowing entry, and also not sending somebody to collect & write. Service: Delivery Meal type: Other Price per person: ₹1,200–1,400 Food: 3 Service: 1 Atmosphere: 4

Response from the owner 15 days ago

Dear Ankit, We apologize for the inconvenience you've experienced and appreciate the opportunity to learn more about it. To further discuss your experience, please share your contact information via https://forms.gle/WyDVnCScucG8eVx1A Our team will be in touch with you shortly. Thanks, Team Theobroma

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sudhakar sharma a month ago on Google

Very small portion served. Food: 3 Service: 4 Atmosphere: 4

Response from the owner a month ago

Dear Sudhakar,We apologize for the inconvenience you've experienced and appreciate the opportunity to learn more about it. To further discuss your experience, please share your contact information via https://forms.gle/WyDVnCScucG8eVx1A Our team will be in touch with you shortly.Thanks,Team Theobroma

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Rahul Prabhakar a year ago on Google

Complaint: Misbehavior of Staff at Theobroma Bakery and Cake Shop - Cyber Hub, Gurugram I am writing to express my disappointment and frustration with the service I received at Theobroma Bakery and Cake Shop in Cyber Hub, Gurugram. My recent visit, which was supposed to be a simple and pleasant experience of buying pastries for my children, turned out to be quite distressing due to the behavior of one of your staff members. Upon entering the shop, I selected the pastries I wanted and approached the server to assist in packing them. I was informed that I needed to pay the bill first, which I promptly proceeded to do. However, at the billing counter, I encountered a staff member named Imran who showed a complete lack of interest in taking my order. Despite being at the counter first, he began processing the order of another guest who arrived after me. I requested that he follow the proper protocol and process my order as I was already at the counter, but instead of addressing my concern professionally, Imran started arguing with me. He insisted that the other guests came before me and that he needed to process their order first. This led to an unnecessary and unpleasant back-and-forth, and ultimately, I decided to leave the shop without placing my order. Such behavior from a staff member is entirely unacceptable and reflects poorly on Theobroma's reputation. Imran's disregard for customer service and basic etiquette was disappointing and frustrating. It is crucial for the staff to understand how to treat customers with respect and follow proper service protocols. I strongly urge the management to address this issue seriously. Imran's behavior indicates a need for immediate action, including retraining your staff on customer service and proper etiquette. Such incidents can significantly impact customer experience and should not be taken lightly. Thank you for your attention to this matter. I hope to see improvements in your service standards, ensuring that all customers receive the respect and service they deserve. Service: 1 Atmosphere: 1 Service: Takeaway

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