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Response from the owner
a month ago
Dear Deepak, Thank you for sharing your detailed feedback. We sincerely regret that your stay did not meet expectations, particularly with regard to room service. Please accept our apologies for the delays, lack of follow-up, and unprofessional handling of payments — this is not the experience we aim to provide. Your concerns have been escalated for immediate review and corrective action. We also acknowledge your comments on the property’s condition. While we’re proud of our location and legacy, we are actively working on plans to enhance our infrastructure and guest areas. We're grateful for your kind words about our staff and breakfast service — your appreciation has been shared with the team. Your feedback is valuable and will help us improve. We hope to welcome you back for a better experience in the future. Warm Regards, Sukhjyoti Singh Paul Director Sales & Marketing