The staff was so so rude ….. What’s the point of writing the name on a Dairy and not being able to find it…. When asked the owner said I dint ask you to sit on the Table … SERIOUSLY!!!! You gave my turn to someone who gave you the order before me!!!!!! You don’t have a system for waiting people. And give seat to anyone … and the you guys don’t have basic manners to come out of the counter and speak to the customer…... He was screaming from the cash counter across the entire restaurant… just because the food is good and the Q is long there is no customer service and they treat you with such rude behavior.. EXTREMELY DISGUSTING and DISAPPOINTED. Service: Dine in
I go to noodle theory a lot, and absolutely adore the food and ambience! I love their tempura sushi and their playlist is amazing!! i come here all the time with my friends and family, and it’s truly a great place- but a recent encounter urged me to write this review. recently, i went to noodle theory on a very crowded night, and there was a long queue so we waited outside after adding our name to the waitlist to be seated. Outside, there were 2 girls in front of us, and a family behind us. once the 2 girls had been seated, we went inside to check if our turn had come- since no one had come to update us for the past 10-15 minutes. we saw an empty table, and thus sat down as we assumed it was our turn after the 2 girls. Unfortunately, a few minutes later we hear the owner yelling at us from across the room to get up, he said and I quote that ‘I will not serve your table’ as he had not seated us. Now while I agree that we should’ve waited to be seated, the mode of communication was very impolite and I think that the staff should’ve approached us personally and explained the situation. They then proceeded to make us get up and give our table to the family who came after us. I do agree that we should’ve waited to be seated, but the owner yelling at us from across the room in that way was very impolite and not the way he should’ve treated us, whether or not we waited to be seated- and this could’ve been handled more efficiently in a diplomatic way, keeping customer service in mind. It was sad to see this happen because I truly adore the food and this place overall- definitely one of my favourites; but service should be better. Food: 5 Service: 1 Atmosphere: 5 Service: Dine in
I recently dined at The Noodle Theory in Kilpauk and had a delightful experience. Specializing in vegetarian Pan Asian cuisine, the restaurant offers a diverse menu with live kitchen views. The ambiance is modern and inviting, enhancing the dining experience. I particularly enjoyed the crunchy lotus stem, a signature dish that was both flavorful and satisfying. The chilli paneer stood out with its perfect blend of spice and tanginess. Service was prompt, and the staff was courteous, contributing to a pleasant visit. For those seeking authentic vegetarian Pan Asian flavors in Chennai, The Noodle Theory is a must-visit. Service: Dine in Meal type: Dinner Price per person: ₹400–600 Food: 4 Service: 4 Atmosphere: 4 Recommended dishes: Spicy Tofu Bao Bun, Crunchy Lotus Stem, Udon Kung Pao Noodles, Lotus Stem Fries, Choco Chunks Brownie Okitkat Brownie, Tibetan Dumplings Vegetarian offerings: Menu is all vegetarian Vegetarian options: Yummy Dietary restrictions: Veg