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Response from the owner
11 months ago
Hello Shrabani ji, We are truly sorry to hear about your disappointing experience at our restaurant. We understand that your order was delivered 2 hours late and you didn't receive a refund for the missing order. We apologize for any inconvenience caused. We would like to personally investigate this matter and resolve it for you. Could you please share the details of your order and contact number at 096926 61719? We assure you that we will take immediate action to address your concerns and ensure that this does not happen again in the future. We appreciate your feedback about the food being cold, especially the pizza. This is not the standard we strive to uphold, and we apologize for the quality of your meal. Your comments will be shared with our kitchen team to ensure that they are aware of the issue and take the necessary steps to improve. Once again, we sincerely apologize for the inconvenience caused. We value you as our customer and we are committed to making it right for you. Thank you for bringing this to our attention. Warm Regards, Team The NG's Restaurant & Cafe.