I’m writing to express my disappointment with the service I received during my recent visit to THE GLASS ONION Restaurant. After hearing a lot of good things about your restaurant, I was really looking forward to a pleasant dining experience. I must say, the food and ambience were excellent, and I truly appreciate the effort your team puts into maintaining such quality. However, my experience was spoiled by the behaviour of one of your staff members, Mr. Viswajith, who was extremely rude and unprofessional while serving us in empty restaurant. He doesn’t even seem to know how to speak to customers properly, which was both surprising and disappointing. Such behaviour leaves a poor impression and overshadows the otherwise wonderful aspects of your restaurant. I request you to kindly look into this matter seriously and ensure better service in the future. Food: 4 Service: 1 Atmosphere: 1 Price per person: ₹2,000+
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Parag3 years ago on Restaurant Guru
First all of, I wish I could give 0 rating or report this place somewhere. The staff is so snooty. They kind of don't want you to be there. Like totally unprofessional, carefree, and doesn't give a f attitude. They will make you feel that you are not meant for this place. Believe me, I am 31 and I have been to 100s of PUBs in my life - Never seen such a bad behavior by the server/staff. How are they even afloat or running? No idea. Well, coming to the food - We ordered primavera spaghettis pasta - It was bland, tasteless and served with a hard bread. It was pathetic to say the least. Then drinks - We ordered some cocktail - Collins Fitzgerald, it came after 19 minutes (that's by the application timing) and only after asking about the drink 10 times, it came. On top of this the server was giving me a look that's its just 19 minutes sir not at all late(Obviously they know more, LOL). Cherry on top, it was soda and gin, tasted so awful. The worst place in Hyderabad, only upside they have is the golf course adjacent to it. I have been to almost all breweries/pubs in Hyderabad but hands down the worst ambience, dull, and ill-mannered/rude staff that doesn't give a flying F if you like or dislike anything. God, please never go there. Extremely overrated! Wasted my time, money and patience over it. Never going there again. Complained on their in house app as well but obviously no response from their end.