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Response from the owner
22 days ago
Dear Suruchi Bharti, Thank you for sharing your feedback and for your continued visits to The Calcutta Street Food. We truly appreciate your love for our phuchka, and it means a lot to us that you keep coming back for the taste. We regret that your experience with waiting time and communication did not meet your expectations. Please be assured that this is not the experience we aim to provide. During peak hours, preparation time may vary, but our team should always communicate this politely and with warmth. Your feedback has been noted seriously, and we will work on improving both service coordination and customer interaction. We sincerely value your support and hope that on your next visit, we can serve you with the same great taste you love—along with a smoother and more pleasant experience. Warm regards, Team The Calcutta Street Food