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Response from the owner
a month ago
Hi Kanish ji , I'm so sorry to hear that your recent experience with us was disappointing, particularly with the stale food and sour taste . We take all feedback seriously, and I'm deeply sorry that we failed to meet your expectations. I can imagine how frustrating it must be to receive a parcel that's not up to our usual standards, and I want to assure you that we're taking immediate action to rectify the issue. Our team is working diligently to ensure that our food quality is consistently high, and we'll be reviewing our packaging and handling procedures to prevent such incidents in the future. I'd like to request you to share more details about your experience with us, including the order number and the date you received the parcel, so we can look into this matter further. You can reach me directly on 081002 92263, and I'll make sure to resolve this issue right away . Once again, I apologize for the inconvenience and disappointment caused. We value your feedback and would like to make things right. Your satisfaction is our top priority, and I hope you'll give us another chance to serve you better in the future. Warm Regards, Team Mumbai Extension