SWIG - Bar & Eatery - Koregaon Park

Dear Tarun Kumar,We’re truly sorry to hear about your disappointing experience at Swig, Koregaon Park. This is certainly not the standard of service or hospitality we strive to uphold, and we sincerely apologize for the inconvenience caused during your visit.Waiting 20 minutes for water and being served a different cocktail than the one you ordered is unacceptable, and your feedback highlights serious lapses in attentiveness and communication on our part. The situation you described regarding the Negroni—both the mix-up and the manner in which it was handled—does not reflect our values of transparency and guest satisfaction. We understand how frustrating it must have been to not only receive the wrong drink but also to have it billed despite clarification.Please rest assured that we’ve taken this feedback seriously. The matter has been discussed with our bar and service teams to ensure clarity on menu items and to retrain staff on guest interaction, order confirmation, and professional conduct. Your experience is a reminder that we must do better, and we’re committed to improving immediately.We’d appreciate the opportunity to make things right and restore your faith in us. If you’re open to it, please reach out to us directly at [insert email/phone] so we can personally connect and extend a more positive Swig experience.Once again, our sincere apologies for the poor service you encountered, and thank you for taking the time to share your honest feedback—it truly helps us improve.Warm regards,The Swig Crew

Hi! Rajat,It's fantastic to hear that you had such an enjoyable time with your friends! A lively atmosphere combined with good drinks is exactly what we aim to provide for a post-work unwind. We hope you all come back soon for more fun times!Regards,The SWIG Crew