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Response from the owner
24 days ago
Hi Suparna, I'm so sorry to hear that your experience at Solanas Chinese & Thai was disappointing. I want to start by acknowledging your concerns and apologizing for the subpar service and food quality you received. It's unacceptable that our team didn't meet your expectations, and I'm truly sorry that we fell short in terms of recipe knowledge, food freshness, and beverage quality. I understand that the high price you paid was not matched by the quality of the dishes, and for that, I'm deeply sorry. We take pride in serving authentic and delicious Chinese and Thai cuisine, and it's clear that we failed to deliver that to you. I'd like to make things right and resolve this issue immediately. Please call us at 099995 16139, and I'll be happy to listen to your specific concerns and work with our team to rectify the situation. Your feedback is invaluable to us, and I assure you that we'll take concrete steps to improve our recipes, food quality, and beverage preparation. Once again, I apologize for the poor experience you had at Solanas Chinese & Thai. We value your feedback and appreciate your loyalty. We look forward to serving you better in the future. Warm Regards, Team Solanas Chinese & Thai