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Response from the owner
a month ago
Dear customer, We’re truly sorry to hear that your visit did not meet your expectations, and we sincerely apologize for the inconvenience you faced. As per our restaurant policy, guests who order only tea or snacks are served in our outdoor seating area. The air-conditioned dining space is reserved for full-course meals, as it is not practically feasible or sustainable to serve small orders in that section during busy hours. Our team had only tried to follow this policy, not to offend or inconvenience you in any way. That said, we completely understand how this situation might have felt unpleasant, and we apologize for any discomfort caused. We also believe that smooth coordination between customers and staff is essential for maintaining a comfortable experience for everyone. We truly value your feedback and will ensure our team communicates such policies more politely in the future. We hope you will give us another chance to serve you better. — Team Royal Bakers, Muvattupuzha