Roesia Gurugram

Thank you for such an amazing and detailed review! We’re thrilled to know you loved the ambience, music, and overall vibe at ROESIA Café. A special thank you for mentioning Karan — we’re glad he could take great care of you and offer recommendations you enjoyed.It’s wonderful to hear that dishes like the Muhammra, Chilli Chicken, and Dahi ke Sholey stood out, and that you enjoyed the food, drinks, and seamless service with no wait time. We truly appreciate your recommendation, especially for our vegetarian options.Your kind words mean a lot to our team, and we can’t wait to welcome you back again soon for another great experience!

We sincerely apologize for the extremely disappointing experience you had during your visit. This is certainly not the level of comfort, hygiene, food quality, or service that we aim to provide at ROESIA Café, and we regret that we fell short on multiple fronts.Your concerns regarding the seating condition, temperature, delayed service, and especially the issues with food and beverages — including the juice served — are very serious and have been taken with utmost priority. Please be assured that this feedback has been escalated to our senior management and kitchen team for immediate investigation and corrective action.Regarding the service charge, we understand your frustration and regret that the situation was not handled more sensitively at the time. Transparency and guest satisfaction are important to us, and we will be reviewing this internally as well.Thank you for taking the time to share such detailed feedback. While we understand your disappointment, we truly hope you’ll consider giving us another opportunity in the future to provide the experience we are known for.