Renest River Country Resort, Manali

Dear Guest, Greetings for the day!!! Thank you so much for your positive feedback! We're thrilled to hear that you enjoyed your stay with us at Renest Manali. Your kind words mean a lot to our team, and we're delighted that we could make your experience memorable. We look forward to welcoming you and your family back for another wonderful stay in the future. Warm regards, Sumeet Sharma General Manager

Dear Mr. Gupta,Greetings of the day!!!!!Thank you very much for taking the time to share your detailed feedback regarding your recent stay with us. We truly value guest insights like yours, as they help us improve while also celebrating the efforts of our dedicated team members.We are genuinely sorry to hear about your experience at our restaurant and the interaction with Mr. Sikandar. Please accept our sincere apologies for any discomfort caused. This is certainly not reflective of the standards we aim to uphold. We are addressing this matter internally and will take appropriate steps to ensure that all our team members maintain the professionalism and courtesy our guests deserve.At Renest River Country, we constantly strive to create meaningful and welcoming experiences for our guests. Your feedback encourages us to continue improving while also reaffirming the values we hold dear.We hope to have the opportunity to welcome you back soon, and we are committed to delivering an experience that exceeds your expectations in every way.Warm regards,Sumeet Sharma.General Manager.

Dear Guest, Thank you for taking the time to share your feedback. We sincerely apologize that your experience did not meet expectations and that several aspects of your stay fell short of what was promised. We regret the condition of the room and bathroom, and we are especially sorry for the inconvenience caused by the broken curtains, mold, and cleanliness issues. This is certainly not the standard we strive to maintain, and we are addressing this with our housekeeping and maintenance teams immediately. We also apologize for the misleading food and beverage information. If brick oven pizzas were advertised but unavailable, that was a miscommunication on our part, and we’ll work to correct that. Serving warm beer with rusted caps is unacceptable, and we appreciate you bringing this to our attention—it has been raised with our kitchen and bar staff. Regarding the timing of meals, your comments have highlighted the need for better punctuality and communication. We are revisiting our processes to ensure guests receive timely and reliable service. We understand your disappointment and appreciate you holding us to a high standard. For the price paid, your expectations were completely fair. We are currently undergoing internal reviews to improve the guest experience and facilities. Should you be open to giving us another chance in the future, we would love the opportunity to provide a stay that reflects the quality we truly aim for. Warm regards, Sumeet Sharma General Manager