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Response from the owner
15 days ago
Hello, We apologize for the unpleasant experience you had with us today. It was highly unfortunate that several unexpected hurdles arose during this period. …Hello, We apologize for the unpleasant experience you had with us today. It was highly unfortunate that several unexpected hurdles arose during this period. Upon hearing your concern, I had suggested taking the cake back to rectify the issue and deliver it back to you as soon as possible. However, you responded that the cake cutting time had already passed and that you would prefer a refund, which is understandable. We believe we handled the situation with kindness and respect, but I apologize if my tone has offended you in any way.More