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Response from the owner
a month ago
Dear Ms. Ashuni Patel, Thank you for staying with us and for taking out time to share your feedback. We sincerely regret the reported inconvenience caused to you with regards to the highlighted issues. Your feedback is indeed most concerning and I assure you that this has my personal attention and the necessary corrective steps have been initiated. As discussed with our Food & Beverage Manager Dhrubajyoti Sharma, we would like to request you to treat this as an aberration and not representative of our usual standards. Your feedback is greatly appreciated and will certainly help us in our quest for enhancing service quality. Assuring our best services at all times! Responsibly yours, Rohit Mallick General Manager