La Place Sarovar Portico, Lucknow

Dear WOW PROP, I'm truly sorry to hear about your disappointing experience at our hotel. We take pride in our service, and we deeply regret that we failed to create a welcoming and professional atmosphere during your stay. Being a brand under the Sarovar group of hotels, we understand the expectation you had, and failing to live up to it is indeed a miss from our end. Your feedback concerning our team's attitude at the reception has been noted, we aim to ensure their interaction with the guests upholds our brand's reputation. I also understand your disappointment regarding the closure of the top floor of our restaurant. It's a beautiful space, and we weren't able to showcase it to you, it truly is regrettable, and I assure you we will address this matter swiftly. Hospitality is all about creating an inviting and comfortable space which you found lacking during your stay with us. Your observation about the overall vibe of the hotel is crucial and it will help us improve our ambiance. Your feedback is highly valued and serves as a critical tool for our constant growth and commitment to enhancing our service. Our goal is to ensure that every guest leaves our property feeling completely satisfied, and we regret that we missed this mark with your stay. Although your recent experience was not up to your expectations, we hope you give us another opportunity to extend our warm hospitality and make amends. Kind Regards, Vishal Kr Prasad General Manager La Place Sarovar Portico, Lucknow

Dear The Rescue Channel, We're thrilled to read your kind words about your experience at Sarovar Portico Lucknow. Our General Manager, Mr. Vishal, will be happy to know that you appreciated his efforts to introduce you to the city's attractions and food paradises. We always aim to give our guests an authentic local experience, and it's heartening to hear that we were successful in your case. We're also delighted that you liked our in-house food, especially the kebabs. It's certainly rewarding to hear such remarks from our guests. Our central location is indeed one of our key attractions, and we understand from your words that this added to the quality of your stay. It gives us joy to know that you appreciated the hospitality extended by the Prasad Family. Your review will inspire us to maintain our standards and continuously strive for excellence. We hope to serve you again in the future. Regards, La Place Sarovar Portico, Lucknow