Over Coffee

Dear Abiresh, I recently spoke with you over the phone regarding the feedback left under your name. During our conversation, you clearly mentioned that you did not write the review and ended the call. This leaves us uncertain about the origin of the feedback. Nevertheless, we will take the comments seriously and work on improving our service. I apologize if we fell short in serving you well, and we will make every effort to ensure a better experience during your next visit. For clarity, your reservation was at 1:30 PM, and you arrived about 10 minutes early. Despite a busy crowd, we promptly accommodated you and served two “Wine Corretto” beverages. You had finished and paid your bill by 1:36 PM. We would like to mention that if you are not familiar with a strong espresso shot combined with full-bodied wine, we recommend seeking more information before ordering such unique beverages in the future. It would be unfortunate to judge or criticize the establishment based on a misunderstanding of the menu and its ingredients. Such feedback can be disheartening to our hardworking team. We sincerely hope you will visit us again, and we encourage you to speak with our service staff for more insights on our offerings before placing your next order With regard to the valet service, we’d like to clarify that the outlet is located on a narrow one-way road, and parking the vehicle in our designated area typically takes about 2–7 minutes. After parking, our valet drivers must walk back to the premises, which can easily take another 10–12 minutes. On a busy street, a slight delay is to be expected, as our valet team handles guest vehicles with great care and responsibility. We kindly ask for your patience in such situations, this is a common experience even at star-rated hotels. Patience truly makes a difference! Regards, Mahesh Krishnachari