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Response from the owner
a month ago
DearMadam,Thank you so much for taking the time to share your valuable feedback. We’re truly delighted to hear that you loved the food, especially our custard bun — it means a lot to us.At the same time, we sincerely regret the unpleasant interaction you experienced with one of our team members. Your feedback highlights a gap in the warm and welcoming service standard we strive to maintain at OhMyCake. Please be assured that this has been taken seriously, and we will address this with the concerned team to ensure better hospitality going forward.We truly appreciate your honest words and hope to have the chance to serve you again with the warm and friendly service you rightfully expect.Best regards,Sherley Thankam AbrahamCustomer Support Manager OhMyCake 9020333333