Mayfair Tea Resort Siliguri

Dear Ms.Pragati Mahansaria, We're delighted to hear that you had a wonderful experience with our food, hospitality, and service. However, we are deeply regretful to know that our parlor and makeup services were not up to mark. We understand the importance of every service provided in an event, especially a wedding function. We take note of your feedback regarding the expertise of our beauty professionals and the inconvenience caused by the lack of sufficient staff to handle the high demand. We completely agree that it is crucial for us to ensure highly skilled professionals are at hand for these services, just as we do in other areas of our resort. We are firmly committed to making improvements based on your feedback. It is its valuable feedback like yours that aid us in identifying the areas where enhancements are necessary. We understand the impact that our saloon service has had on your overall experience, and it is something we are focused on changing to ensure it doesn’t impact our esteemed patrons' experiences in the future. Your suggestion to engage a new salon services vendor is gainfully considered. We assure you that your next experience will reflect the high standard of service we strive to maintain at Mayfair. Warm Regards, Sunil Panda Resort Manager

Dear Sir , We are thrilled to read your wonderful review of Mayfair. It's an honor to learn that you had an 'exquisite' experience and found our staff to be 'exceptionally well-trained' and 'remarkably humble'. We strive for perfection in our service delivery and maintaining 'impeccable cleanliness' is part of our commitment to our guests. We're delighted that you found our rooms 'sophisticated' and 'charming' and the ambiance 'serene', offering a 'perfect escape'. Your compliments on the thoughtful design of our dining areas and the exceptional food are much appreciated. We take significant pride in creating a delightful dining experience for our guests, and your feedback is invaluable. Your appreciation for our 'stunning collection of antique pieces and vintage cars' made us smile. Indeed, these are part of the 'timeless elegance and grandeur' that we aim to embody. We look forward to your next visit. We assure you that we will continue to provide experiences that meet, if not exceed, your expectations. Warm Regards, Sunil Panda Resort Manager