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Response from the owner
a month ago
We’re truly sorry that your experience with us did not meet expectations. We are continuously working on improving our service, especially during peak hours.However, we must respectfully disagree with the claim that we dismissed the situation by saying it’s “normal to forget orders.” In fact, we acknowledged the mistake immediately, apologized at your table multiple times as the owner not only that I apologized while billing your order and offered a discount as well.Your friends were understanding and mentioned that such things can happen during busy times. They also expressed appreciation for the food. Unfortunately, one individual seemed unwilling to accept any of our apologies and remained upset throughout.We value all feedback and will strive to ensure smoother service in the future.
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