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Response from the owner
3 months ago
Dear Ashwath Poojary, We are truly sorry to hear about your recent experience at Lotus Restaurant. Maintaining a high standard of service is our top priority and we regret to know that this was not met in your interaction with our team. We understand how frustrating a long wait can be and we’re sorry for any inconvenience caused on your visit. Your feedback is extremely valuable to us, so we thank you for bringing this to our attention. We are looking into this matter and assure you necessary steps will be taken to improve our customer service. We would like an opportunity to have you back and deliver a 5-star experience that you should normally expect from us. If you have more specific information or suggestions on how we can improve, please contact our customer support. Your satisfaction is our top priority. Best Regards, Lotus Restaurant