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Response from the owner
12 days ago
Dear Mital, Thank you for sharing your feedback pertaining to the challenges you encountered during your recent visit. It is extremely disheartening that we left you with an impression like that. Allow us to assure you that these comments have been taken very seriously and necessary corrective measures have been put in place. This is not how we operate and we are truly sorry about the compromised experience. Our sincere apologies and we request you to give us another opportunity to serve you and welcome you back to The St. Regis Mumbai! Best Regards,The St. Regis Mumbai.