K
Response from the owner
a month ago
Dear Arushi ji,We’re sorry to hear that your experience did not meet your expectations. However, we would like to clarify that your veg steamed momos were freshly prepared and served hot when the order was ready.Our team had kept the plate ready for serving, but as per our record you arrived around 10 minutes after the order was prepared. Since the momos were already plated and waiting to be served, they might not have been as piping hot as they would be if served immediately.That said, we would like to assure you that we do not serve refrigerated or frozen momos after steaming. All our momos are steamed fresh before serving.We always strive to provide the best experience to our customers and truly value your feedback. We hope you will give us another opportunity to serve you better next time.Regards,Team Kim Momos