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Response from the owner
3 months ago
greeting from jeenmount hotel i have received this message from airbnb - As we discussed over the call Upon checking the screenshot which you have provided with the following reservation Code HMZZA9AZHE, they have tried to book the reservation, but the reservation not confirmed so no need to worry about that we will take care of this situation. I understand the situation you have experiencing, rest assure we are here to help you if you have any issue please reach out to us. If you continue to experience any issues, please feel free to reach out to us. We're here to help you. so its clear that it was not hotel mistake and since we were sold out on that day we not able too give you any room