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Try something new from the Italian cuisine. The unique characteristic of this cafe is serving good spaghetti, fish and beef. Most guests recommend trying nicely cooked chocolate cakes, cheesecakes and chocolate mousse. You will hardly forget delicious martinis that you can order. Great tea, cold coffee or moccachino are worth a try here.
Food delivery is a big plus of Hustoh Resto Cafe. The professional staff welcomes people all year round. Service at this place is something one can name spectacular. In accordance with the guests' opinions, prices are attractive. At this spot, guests can enjoy the comfortable atmosphere and beautiful decor. As for the Google rating, this cafe earned 4.1.
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Visitors' reviews on Hustoh Resto Cafe
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അനൂബ്
29 days ago on Zomato
Consistently Poor Customer Care — A Pattern of NeglectWhen I came to write my review on your Google page, I found several poor ratings—and nearly all of them highlight issues with customer care and attitude toward guests. This indicates a consistent problem, not just a one-off mishap.I’m writing this review after giving Husto Resto Cafe (Palarivattom branch) three months to resolve an issue clearly caused by your staff’s negligence—yet you’ve shown no accountability, almost no communication, and no follow-through.On April 15th, during a private “*bride‑to‑be*” celebration for my sister, one of your staff members carelessly moved a table without noticing a DSLR camera placed on it. The camera and lens fell and were severely damaged. The manager on duty acknowledged the mistake and assured me the restaurant would take responsibility. Relying on that commitment, I had the camera repaired and I paid from my pocket.After waiting a month, I contacted the manager for reimbursement. Instead of honoring the promise, I was told to speak directly with the staff member involved. That individual agreed to pay half—but then resigned and became completely unreachable. Shockingly, the owner also declined responsibility, instructing me to chase the ex-employee myself.Despite calling the manager and former staff member several times, I’ve received neither the agreed amount nor any meaningful reply. There has been no apology, no customer support, and no resolution.It’s both unfair and unacceptable that I’m forced to chase multiple people for reimbursement due to a mistake made by your team. Your restaurant should take ownership—not deflect blame onto someone no longer employed. This neglect reflects poorly on your brand, particularly when others have reported similar failures in customer service and communicationAfter reviewing public feedback on platforms like Google, Zomato, and other food forums, it's clear that my experience with Hustoh Resto Cafe (Palarivattom branch) is not an isolated incident. Numerous customers have highlighted recurring issues such as poor customer service, lack of accountability from staff and management, unclean facilities (particularly restrooms), and long delays in food service. Many reviewers describe being ignored when problems were raised, receiving rude or dismissive responses, or simply never getting a resolution—very similar to what I went through. Even the ambiance, though visually appealing, is often criticized as a cover-up for subpar service and inconsistency in food quality.What’s especially concerning is the pattern of neglect that emerges across multiple reviews—suggesting this is not a one-time lapse, but a consistent failure in customer care and operational discipline. Several reviews mention that staff are untrained or indifferent, and some even point to food hygiene concerns and questionable handling of customer complaints. This mirrors how I was asked to chase an ex-employee for compensation instead of the restaurant owning its responsibility. It’s unfortunate that a brand positioning itself as premium shows such disregard for basic accountability and service standards.I initially avoided leaving a negative review, preferring to resolve this matter privately. But after months of being ignored, I feel obligated to warn others: If you choose this place for special occasions, be prepared that if something goes wrong, you may receive zero support.
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Mohamed Safuwan Bin Ubaid
a month ago on Google
Good, not bad in good food, the atmosphere is also good. Food: 5 Service: 5 Atmosphere: 5 Service: Dine in Meal type: Other Price per person: ₹200–400 Recommendation for vegetarians: Not sure Vegetarian offerings: Not sure Vegetarian options: Chocolate items , Dietary restrictions: Do you like to eat,no need to look dietary Kid-friendliness: Not that much sure about it, because no child were with me
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Abdul Shafeeq TP
a month ago on Google
Tried the Banana French Toast from Hustoh Resto Café. The presentation was nice, but the taste was just average—not as flavorful as expected. The ambiance of the café is good, but I hope the food taste improves in future visits. Service: Dine in Meal type: Other Price per person: ₹200–400 Food: 3 Service: 5 Atmosphere: 5
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Italian
$$$$
Price range per person INR 200 - INR 400
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Address
Palarivattom
MGM Square, Kochi, Kerala, India
Features
Сredit cards accepted
Delivery
Takeaway
Booking
Outdoor seating
Wi-Fi
Parking
Instagram
@hustoh_resto_cafe
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