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Response from the owner
3 months ago
Hey Soumen,Thank you for taking the time to share your experience at Hotel Nilanchal. We appreciate your honest feedback and regret to hear that your stay was only average. We're sorry to hear that we didn't quite meet your expectations.We're particularly concerned about the issues you faced with the room temperature and the quality of the Wi-Fi. We'll make sure to pass on your feedback to our housekeeping and IT teams to ensure that we're providing the best possible experience for our guests.If you'd like to discuss your stay further, please don't hesitate to reach out to us on 099373 28769. We'd love to hear more about your experience and see how we can make it right.Warm Regards, Team Hotel Nilanchal.