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Response from the owner
27 days ago
Dear Gearbox,Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience and the disappointing experience you had during your visit to Hoot Craftwork 2.0.What you described regarding the long waiting time, delay in service, and lack of proper communication is certainly not the standard of service we aim to provide to our guests. We understand how frustrating it must have been to wait for your food, drinks, and even the bill. Your concerns about food quality, portion size, and pricing have also been noted seriously.Please be assured that we are reviewing this matter with our team and taking corrective steps to improve manpower, service speed, and overall guest experience. Feedback like yours helps us identify gaps and work towards better service.We truly regret that your visit did not meet expectations. We hope you will consider giving us another opportunity in the future so we can provide you with the experience that Hoot Craftwork 2.0 is known for.Warm regards,Team Hoot Craftwork 2.0
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