Frozen Fun Gelato

Dear Haris, We're truly sorry you experienced our gelato as sub-par. We'd love to understand more about what you didn't enjoy so we can improve. Could you please email us at [email protected] with more details about your experience? We pride ourselves on our authentic gelato, crafted by skilled Italian chefs using traditional techniques, and we're always striving to refine our recipes and processes. We appreciate you bringing this to our attention and will definitely work on addressing your concerns. Regarding your comment about pricing and portion sizes, we understand they can be a concern. Unlike traditional scoop servings, we measure our gelato in grams. Our smallest cups contain approximately 90 grams, and our medium cups approximately 150 grams. While the presentation might look different from scooped portions, this gram-based measurement ensures you're receiving a substantial amount of gelato and, we believe, good value for your money considering the quality of our ingredients. Finally, we sincerely apologize that you found our staff not courteous. This is certainly not the level of service we aim to provide. To help us address this directly and ensure you and other customers have a positive experience in the future, could you please email us at [email protected] with more details about your interaction? Information like the date and time of your visit, the location, and any specific details about the staff member(s) involved will be very helpful. We take all feedback regarding our team very seriously, and we will definitely look into this matter so that you won't face the same problem in the future. We value your feedback and are always striving to improve the customer experience.

Dear, Thank you for your feedback on Frozen Fun Gelato. We take all our customers' opinions seriously, and we appreciate you sharing your experience in Goa with Cream Choc Gelato and your thoughts on our flavors in Delhi. We understand your disappointment if the gelato experience at our Delhi location didn't fully meet your expectations. Frozen Fun strives to maintain the highest quality and deliciousness across all our locations We want to assure you that nothing has changed with the gelato itself. Our recipes remain exactly the same, and we use the same high-quality ingredients, including the finest Belgian chocolate from Callebaut, renowned as one of the world's best. Our gelato-making process is also still led by our highly skilled Italian chef, Davide Passarella. His dedication to using authentic techniques and fresh ingredients is what makes our gelato so delicious. We understand that taste can be subjective, and it's possible that slight variations in milk or other local ingredients between Goa and Delhi might create a nuanced difference in the final product. However, we are confident that the core quality and deliciousness you experienced at Cream Choc is exactly what you'll find at Frozen Fun in Delhi. We also understand that portion sizes can be a concern. Unlike traditional scoop servings, we measure our gelato in grams. Our smallest cups are approximately 90 grams, and our medium cups are approximately 150 grams. This means you're receiving a substantial amount of gelato, even though it may appear different in size. We appreciate your suggestions on flavors, and we're happy to hear you enjoyed the Sicilian Pistachio and Wild Strawberry Yogurt. We apologize that some flavors, like Roasted Hazelnut and Bacio, may not have met your expectations. We are always working to improve, and your feedback is valuable. You mentioned a difference in taste between our packaged gelato and the gelato served in our stores. There might be a slight difference in texture as the flavors you order at the store are made fresh in daily batches, whereas we send pre-packaged tubs to the store and they are delivered as ordered. But the ingredients and quality remain the same. Gelato is a denser, richer dessert than ice cream, so it might taste a little different at first. We hope this explanation clarifies any confusion. We invite you to visit a Frozen Fun location in Delhi & ncr and experience the same incredible gelato you loved at Cream Choc in Goa. If you have any specific concerns about the quality of our ingredients or gelato in Delhi & ncr, we would be happy to address them directly. Please feel free to email us at [email protected], and we will do everything we can to understand your experience and ensure your satisfaction.