Was recommended the restaurant by a friend. The food was good, but the service was pathetic. 1) Had to ask for water to be served multiple times. No attention to a table. If water in the glass is over the stewards should fill. ‘That’s service’. We had to repeatedly ask for refills. SO WHY THE SERVICE CHARGE ???2) The food was planted on the table. We had requested for it to be served. At one instance despite asking the steward walked away. Service charge is not for bringing the food from the kitchen to the table. ITS TO SERVE.SO WHY THE SERVICE CHARGE ???3) stewards walked passed the table multiple times. No one checked for used plates of the main course dishes which were completed to be cleared. They just left it there till I asked for them to be cleared.SO WHY THE SERVICE CHARGE ???No attention to detail, service and a host of stewards running up and down and not assigned to a table to check status, take an update, make the necessary clearances. Fancy place, decent food, TERRIBLE TERRIBLE SERVICE. THIS RESTAURANT DOES NOT DESERVE TO PUT A MANDATORY SERVICE CHARGE ! Should be removed .will be a good barometer of there services to check how many pay voluntarily. Stay focused on the customer whilst he’s on the table. Keep an eye for the small things !So I now await the standard reply !
Dear Mr Aashish, Thank you for taking the time to share your feedback. While we're glad to know you enjoyed the food, we’re extremely sorry to hear about your experience with the service – it clearly fell short of the standards we aim to uphold. We sincerely apologize for the repeated lapses you faced – from water not being refilled, to lack of attention in clearing plates, and the overall inattentiveness of the team. Your points will be taken seriously. We've already shared your feedback with our service team for immediate review and corrective action. We’re also re-evaluating how service responsibilities are distributed and monitored during busy hours. We genuinely appreciate you calling out these details – it’s through honest feedback like yours that we can improve. If you’re open to it, we’d love the opportunity to serve you again and give you the complete experience you rightly expected this time. Warm regards, Easy Tiger
Amazing experience at Easy Tiger by Boraan Thai! The food was absolutely delicious, bursting with authentic Thai flavours.The ambiance was vibrant yet cozy, making it a perfect spot for a relaxing meal. The service was top-notch—attentive, friendly, and quick. Special thanks to the team for their warm hospitality, which made our lunch even more enjoyable. Highly recommend this place for anyone craving a true Thai dining experience! Service: Dine in Meal type: Lunch Food: 5 Service: 5 Atmosphere: 5
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Response from the owner5 months ago
Thank you so much for your wonderful feedback. We are thrilled to hear you had a wonderful experience. Our team works really hard to deliver delicious food and exceptional service and it is so rewarding to know we have met your expectations. We look forward to welcoming you soon. Warm Regards, Easy Tiger