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Response from the owner
19 days ago
Dear Aditya, I'm deeply sorry to hear that your recent experience at D'delicious was subpar. I'm shocked to learn that it took almost 45-50 minutes to prepare your order, and to make matters worse, your burger was almost unbaked. This is far from the high standards we strive to maintain, and I apologize for the inconvenience and disappointment this has caused. I want to assure you that we take your feedback seriously and are taking immediate action to address the issues you've raised. I'd like to invite you to share more details about your experience, including the order number and date of visit, so we can investigate and make necessary improvements. You can reach us directly on 070000 24240 to share your feedback. Please know that we value your loyalty and would like to make things right. We'll do our best to resolve this issue promptly and ensure that you have a better experience on your next visit. Warm Regards, Team D'delicious