C
Coal Barbecues
18 days ago
Dear Mr. Sharfudeen,Thank you for bringing this to our attention. We sincerely regret the confusion you faced with billing. Transparency is extremely important to us, so please allow us to clarify in detail:Buffet Charges (14 guests, Friday rate ₹840 + 5% GST = ₹882 per person): ₹12,348Mocktails (₹149 + 5% GST = ₹156.40 each, 14 qty): ₹2,189Buy 1 Get 1 Offer on Mocktails Applied: ₹1,094.50 payableTotal Bill Value: ₹13,442.50Zomato Offer – 10% Restaurant Discount: (-₹1,345.25) ₹12,097Zomato Platform Fee: ₹135Final Paid via Zomato: ₹12,232Additionally, we credited ₹1,344 loyalty balance (10% of bill value) to your registered number, valid for 60 days (1 point = ₹1), which can be redeemed fully in a future visit.Regarding your concern about the bill copy, we have shifted from physical bills to e-bills to maintain transparency and integrity. In rare cases, due to technical issues, the e-bill may not reach immediately. Please be assured our team does not orally state payable amounts; they show the final bill directly on the billing system.If you still wish to have a printed bill, you may kindly visit our restaurant again. Our team will raise the request with IT support and provide you a printed copy of your bill.We regret the misunderstanding and assure you that there has been no overcharging. For any further clarification, please reach us at [email protected] or 9150263332.We deeply value your feedback and look forward to serving you better in the future.Regards,Kirubakaran,Manager, Customer RelationsCoal Barbecues!