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Response from the owner
a month ago
Hi Utkarsh, we’re truly sorry to hear about your disappointing experience with our Veg Heaven pizza at our Baner branch. Serving stale or unhygienic food is completely against our standards, and we will immediately investigate the paneer quality issue with our team. Regarding delivery, while we rely on third-party partners like Zomato, we take full responsibility for your order reaching you in perfect condition. We’ll be addressing packaging and handling concerns to ensure such incidents do not repeat. Your feedback is important to us, and we'd like to understand more about what went wrong. Could you please share your contact information so we can reach out and address your concerns personally? We hope you’ll give us another opportunity to serve you the quality and care Circle of Crust stands for.