BLU ORCHID

Hey Shibesh, Thank you for taking the time to share your experience at Blu Orchid. We appreciate your feedback and are sorry to hear that we didn't quite meet your expectations. We're disappointed to hear that our cleanliness standards fell short, particularly with the washroom and the area outside the kitchen. We take pride in maintaining a clean and hygienic environment for our customers, and it's clear we missed the mark in your case. We'll make sure to address these issues immediately and provide additional training to our staff. Regarding the food, we're sorry to hear that our chicken lung fung soup and red pepper fish didn't quite live up to your expectations. We understand that taste is subjective, and we'll take your feedback into consideration to improve our seasoning and overall flavor profiles. We're also sorry to hear that our staff's behavior came across as rushed. We strive to provide a welcoming and attentive service, and it seems we fell short in your case. We'll work on improving our staff's communication and ensuring that our customers feel comfortable and relaxed during their dining experience. If you could provide us with more details about your visit, including the date and time, we'd greatly appreciate it. You can reach us on 8420604916, and we'll make sure to resolve your concerns right away. Thank you again for your feedback, Shibesh. We value your input and hope to have the opportunity to serve you better in the future. Warm Regards, Team Blu Orchid

Dear TANIMA ADAK,I am deeply sorry to hear that you had a disappointing experience at Blu Orchid during Durga Puja. It's unfortunate that you were looking forward to dining with us and were met with disappointment.I want to acknowledge your frustration and assure you that we take your feedback seriously. It's unacceptable that our staff member told you that we were closed despite the door sign indicating otherwise. We strive to provide excellent service, and it's clear that we fell short in your case.I would like to make it right and invite you to share more details about your experience with us. Please feel free to call us on 8420604916, and I will personally ensure that your issue is resolved immediately. Your feedback is invaluable to us, and I want to assure you that we will take necessary steps to prevent such incidents in the future.Once again, I apologize for the inconvenience and disappointment caused. We value your loyalty and would like to welcome you to Blu Orchid again, with a special gesture to make up for the experience.Warm Regards,Team Blu Orchid

Hello Promit,Thank you for taking the time to share your thoughts about your recent visit to BLU ORCHID. We're sorry to hear that your experience didn't quite meet your expectations. We're committed to providing exceptional service and high-quality food to all our customers, and it's clear that we fell short in your case.Could you please share more details about your visit, such as the date and time, and the specific dishes you ordered? We'd like to investigate what went wrong and make it right. You can reach us at 8420604916 to discuss further. We value your feedback and would like to assure you that we'll do our best to resolve any issues you faced during your visit.Warm Regards,Team BLU ORCHID