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Response from the owner
19 days ago
Dear Abdul, Thank you for sharing your detailed feedback. We truly appreciate your insights and are sorry to hear about your experience. The delays in service and the food quality you've described are concerning, and we understand how disappointing this must have been. We are also sorry to hear about the lack of response from the staff; this does not align with the attentive service we strive to provide. Your suggestions regarding food quality checks and staff training are valuable, and we will certainly take them into consideration as we work to enhance our guest experience. If there's anything more you'd like to share, please feel free to reach out to us at [email protected]. Thank you again for your feedback. Regards, Team Bikanervala