BANOFFEE

Dear Darshan Mehta, Thank you for sharing your feedback. We’d like to address your concerns and …Dear Darshan Mehta, Thank you for sharing your feedback. We’d like to address your concerns and clarify the situation that unfolded during your visit. You initially ordered our Banoffee Latte, which is one of our best-sellers and is crafted using premium banana syrup, as clearly communicated to you before placing the order. You requested it to be less sweet, and we adjusted the recipe according to your preference. After tasting it, you mentioned it was not sweet enough, so we replaced it with a freshly made Banoffee Latte, customized to be sweeter. Subsequently, you expressed dissatisfaction and requested another replacement, at which point we served you our Nutella Latte. This drink contains authentic Nutella, and to ensure it met your expectations, we even provided additional Nutella on the side, as per your request. Regarding the claim about water service, our staff did serve you water during your visit. Additionally, our service charge is always applied at the customer’s discretion. We are transparent in waiving the service charge if requested before payment. Unfortunately, once a bill has been settled, our billing system does not allow modifications or refunds. We strive to provide the best quality and service to all our customers and are committed to using only premium ingredients. We kindly request that feedback reflect the full context and facts of the experience. Defamatory statements and false allegations do not align with the principles of fair feedback and can be damaging to the reputation of a business that works hard to meet customer expectations. We hope this clears up any misunderstandings. We value our customers and always aim to ensure a positive dining experience. Team BANOFFEEMore