Banana Leaf Restaurant

Name: Banana Leaf Restaurant
Address: GROUND FLOOR, SUMANGALI RESIDENCY, TVS Toll Gate Rd, Tiruchirappalli, Tamil Nadu, India
Telephone: +919750299988
Price range: $$
Rating: 3.8

3734 votes

#90 of 1597 restaurants in Tiruchirappalli

Indian, Vegetarian options

$$$$ Price range per person INR 200 - INR 400

GROUND FLOOR, SUMANGALI RESIDENCY, TVS Toll Gate Rd

Tiruchirappalli, Tamil Nadu, India

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You will be served tasty naan, chicken noodles and chicken fried rice. At this restaurant, visitors can try good payasam. Clients don't highly appreciate juice at Banana Leaf Restaurant.

This place provides food delivery for the convenience of its customers. The pleasant waitstaff welcomes people all year round. The terrific service displays a high level of quality at this spot. A number of reviewers say that prices are affordable for what you receive. As guests find it, the ambiance is comfortable here. But clients rate this restaurant below average on Google.

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Ratings of Banana Leaf Restaurant

Zomato

(4/5)

Foursquare

Not rated yet

Google

(3.8/5)

3698

Trip

(4.5/5)

Visitors' reviews on Banana Leaf Restaurant

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Pavithra 26 days ago on Zomato

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Krishna 27 days ago on Google

I visited Banana Leaf Restaurant yesterday with the expectation of enjoying a pleasant dining experience, as this restaurant is often spoken of for its traditional food style. Unfortunately, my experience was far from satisfactory, not because of the food itself, but mainly due to the behavior, attitude, and discriminatory practices of the staff and workers employed there. 1. Food Quality – Average and Nothing Special The food served was just about okay. Nothing extraordinary, nothing terrible either. The taste was ordinary compared to many other restaurants in Trichy that serve the same kind of traditional dishes. There was no uniqueness, no special aroma or flavor to make it stand out. While some items were edible and acceptable, it was not worth recommending if you are expecting a high-quality meal. 2. Staff Behavior – The Real Disappointment What completely ruined the entire dining experience was the attitude of the workers, waiters, dishwashers, and even the support staff. Instead of maintaining professionalism and treating every customer equally, they behaved in a very rude, partial, and judgmental manner. They were not courteous, not polite, and not welcoming. The workers seemed to act as though customers were disturbing them, rather than being the very reason this restaurant runs. Hospitality was completely missing. 3. Discrimination Based on Physical Appearance The most shocking and insulting part of my experience was that customers were not treated equally. There was visible partiality in the way staff behaved with different types of clients: Clean-shaven customers were treated with more politeness, respect, and attention. Customers with a beard (like myself) were looked down upon, treated in a disrespectful manner, and even ignored at times. This kind of attitude is not just unprofessional, but it reflects discrimination based on physical appearance. A restaurant is supposed to welcome all people equally, regardless of how they look, dress, or carry themselves. Food and hospitality have no place for prejudice, but here, judgment was openly practiced by the staff. If the restaurant truly follows such discrimination, then they should honestly place a banner outside saying: > “Only clean-shaven clients are welcome here. Bearded clients are not allowed.” At least that way, customers would know beforehand about this ridiculous bias and avoid wasting their time and money. Price per person: ₹1,800–2,000 Food: 1 Service: 1 Atmosphere: 1 Vegetarian offerings: Not sure Vegetarian options: 4. Staff Appearance vs. Customer Judgment Ironically, the same staff who were judging customers based on appearance were not even well-groomed themselves. Many waiters and workers looked untidy, unprofessional, and carried themselves without basic neatness. Yet, they had the audacity to insult and discriminate against paying customers just because of facial hair. This double standard reflects poorly on the management as well, because clearly, such behavior is tolerated in the restaurant environment. 5. Lack of Respect and Basic Customer Care Instead of being attentive to serving food properly, the workers seemed more interested in passing comments, exchanging looks, and behaving arrogantly towards customers. Respect is the foundation of hospitality, and here, it was missing completely. Customers like me go to restaurants for good food and a pleasant atmosphere, not for humiliation or disrespect. 6. Ratings Based on My Experience Food: (2/5) – Just average, nothing memorable. Service: (1/5) – Rude, partial, and completely unprofessional. Atmosphere: (2/5) – Environment overshadowed by staff attitude. Value for Money: (1/5) – No customer deserves to pay for discrimination. Overall Experience: (1/5) – Very disappointing and insulting.

Response from the owner 27 days ago

Dear Krishna, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better. Please feel free reach out to [email protected] with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another change

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